Exchange Policy

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Home Exchange Policy

Exchange Policy

We only replace the items if they manufacturing defects or are damaged at the time of delivery. If you need to exchange it for the same item or you're unsatisfied with the quality of the product, please send us an email at info.masudh@gmail.com and mail your item to us. We can offer exchanges only under the below-mentioned conditions:

You have 7 calendar days to return an item from the date the order is delivered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging. All tags and labels should be intact.
Your item needs to have the receipt or proof of purchase i.e. invoice, or delivery note.

Masudh reserves the right to refuse to return a product if it is not in its original condition is damaged or missing parts for reasons not due to our error.

Cancellation Policy

In case you wish to cancel the order, you can drop an e-mail at info.masudh@gmail.com with your order number. We can cancel your order and refund the amount only if the order has not been already dispatched.